Return and Exchange Policy
We strive to provide quality products and ensure your satisfaction. If you are not entirely satisfied with your purchase, please review our return and exchange policy below:
1. Returns
You may return unopened, unused products within 7 days of purchase for a full refund.
The item must be in its original packaging and the same condition as when you received it to be eligible for a return.
To initiate a return, please email us at support@oshodi1investments.com with your order number and reason for returning.
2. Exchanges
We offer exchanges for defective or damaged products within 7 days of purchase.
To request an exchange, please email us at support@oshodi1investments.com with photos of the damaged product and your order details.
3. Non-Returnable Items
We cannot accept returns on opened or used items for health and safety reasons.
Sale items and gift cards are also non-refundable.
4. Refunds
Once we receive and inspect your return, we will notify you whether your refund has been approved or rejected.
Following approval, the refund will be processed, and a credit will be automatically applied to the original payment method within 5 to 10 business days.
5. Shipping Costs
Customers are responsible for return shipping costs unless the item was received damaged or incorrect.
We recommend using a trackable shipping service for all returns, as we cannot guarantee receipt of your returned item.
If you have any questions about our policy, please call (844) 909-OONE or email us at support@oshodi1investments.com.